Illustrative example. Not a real client.
Findings note excerpt
- What you'd like to be easier
- “I spend Sunday nights figuring out who's working where this week.”
- What I found
- Each new job is written down three times: in texts, on a paper calendar, and in the crew text. (observed)
- Recommended next step
- Use the crew calendar in the scheduling software you already pay for, and send web requests straight into it.
- The simpler option I considered
- A shared online calendar. It would help, but it adds a fourth place to check.